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Shopping Process
First-time shopper: welcome our new Inna Girls! Click [Login] at the upper right-hand corner of the website and register an account
Shop again: click [Login] at the upper right-hand corner of the website and log in with the email you used to register or via Facebook
Check out process:
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When an order is placed, your will receive an receipt and electronic invoice notice in the mail you used to register and we’ll ship your order immediately
If you’d like to track the process of your order, please click [my account] and [order] at the upper right-hand corner of the website
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Order Status
The order is placed but not paid/unsuccessful transaction or bank transfer/hasn’t choose a convenience store for delivery
If you see unsuccessful transaction, please order again; if you haven’t complete the payment, please do so within 3 days)
In process: the order is successful and will be shipped
Complete: the order has been shipped, you can track the order with the shipping number at designated website
Canceled: the order has been canceled, please order again if needed
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Payment Method
1.SPgateaway (available worldwide): credit card (Visa/Master/JCB/ UnionPay)
SPgateaway accepts Visa, Master, JCB, UnionPay
Please enter the correct information like card number, expiration date and complete the 3D secure verification
SSL Certificate is used to protect data of payment details transmitted online for data safety
Consumers from Macau, please pay via SPgateaway
PLEASE NOTE: If the payment is not completed within 3 days, the order will be cancelled automatically
2.Paypal (not available in Macau): credit card (no PayPal account needed) or pay via Paypal
Please choose to pay by credit card after the page skip to the PayPal platform, and there’s no need for you to log in your PayPal account. Supporting card type is according to the page displays.
Please enter the correct information like card number and expiration date
SSL Certificate is used to protect data of payment details transmitted online for data safety
PayPal is not available in Macau, customers from Macau please pay via SPgateaway
PLEASE NOTE: If the payment is not completed within 3 days, the order will be cancelled automatically
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Shipping Policy
For oversea orders over $190, standard shipping is free. Orders under $190 will be charged for shipping fee.
Import tax varies according to local law, we suggest you to look up carefully about local law before you order, if import tax and other related fee occur, it be borne by the recipient
Based on our experience, the recipient in the following areas do not need to pay extra fee: Hong Kong, Macau, Singapore, Malaysia, United States
Those who live in France, Sweden and other Nordic countries, Japan (depends on the quantity) will need to pay import tax
International Shipping Policy https://innaorganic.com/intl_delivery/
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Shipping Notice
Successful orders placed before 10:00 am GMT+8 from Monday to Friday will be shipped on the same day
Successful orders placed from Friday to Sunday will be shipped the next Monday (may be postponed if there’s a holiday)
If pre-order goods are included in an order, it will be shipped when the pre-order good is ready
During special holiday or sales we may receive large orders and the actual delivery situation is subject to change. The announcement will be on made our Facebook fan page and email
If you want to modify your order, please write to [email protected] before 10:00 am GMT+8 and we’d like to assist you.
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International Delivery
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SF Express:
Orders from Hong Kong/Macau will be delivered within 3 to 5 business days
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Logistics Worldwide Express:
Orders from Singapore/Malaysia will be delivered within 7 to 14 business days (it takes 14 to 21 business days to ship to East Malaysia)
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International Express Mail Service:
Orders from other countries, please refer to the table of “expected delivery time for international express mail” on the website of Chunghwa post (it takes 4 to 5 business to ship to the US)
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