Our Philosophy
What makes Inna Organic different from other natural skincare brands?
We combine ancient wisdom, aromatherapy, and cutting-edge R&D from Taiwan. Our formulas offer not only skin benefits but also mind-body connection through scent and energy alignment.
How does Inna Organic support inner and outer wellness?
Most of the product is infused with certified organic essential oils and the sheet masks are aligned with the 7 chakras, promoting both visible skincare benefits and emotional healing. Becomes a tool for inner healing and self-connection which helping balance your mood, reduce stress, and support your inner journey.
What certifications does Inna Organic hold?
Our products are certified by COSMOS and the Environmental Working Group (EWG). We’re also cruelty-free, vegetarian, and committed to transparency and environmental responsibility.
How does Inna Organic support sustainability?
From ethically sourced ingredients to sustainable packaging and organic cotton sheet masks, we reduce our environmental impact at every step.
Products
What are the benefits of the Chakra Sheet Masks?
Each sheet mask blends skincare and aromatherapy to target a specific skin concern and chakra:
- Myrrh Hydrating Face Mask:
- Skin concern – Hydration
- Crown chakra – Inner peace
- Frankincense Rejuvenating Face Mask:
- Skin concern – Firming
- Third Eye chakra – Inner wisdom
- Blue Tansy Restful Healing Face Mask:
- Skin concern – Repair & Restful
- Throat chakra: Self-expression & communication
- Green Tea Rose Hydrosol Calming Face Mask:
- Skin concern – Soothing
- Heart chakra: Inner healing, Self-love
- Lemon Tea Tree Balancing Face Mask:
- Skin concern – Oil control
- Solar Plexus chakra – Inner strength
- Neroli Brightening Face Mask:
- Skin concern – Brightening
- Sacral chakra – Inner balance, emotional healing and the flow of creativity.
- Rose Geranium Soothing Face Mask:
- Skin concern – Calming (especially after sun)
- Root chakra – Inner stability & grounding
Can I use sheet masks every day?
We recommend for use 2-3 times per week. If you wish to use masks daily, we suggest alternating between masks with different benefits to maintain balanced absorption for your skin.
Do I need to rinse off the mask after use?
No need to rinse with water. Our masks are formulated with safe ingredients—gently press and massage the remaining essence into your skin for absorption before continuing with your skincare routine.
What's the difference between Face Oil, Lotion, and Cream?
Frankincense Revitalizing Face Oil: An ultra-lightweight treatment oil that firms and lifts.
Frankincense Revitalizing Face Lotion: Daily essential care that prevents aging.
Frankincense Revitalizing Face & Eye Cream: Combats aging and addresses fine lines and wrinkles.
Oily ingredients are more easily absorbed by the skin’s stratum corneum. The ideal skincare approach is to maintain hydration by using an “oil-in-water” method, achieving a balance between oil and moisture for your skin. Therefore, we recommend using oil and lotion/cream in combination.
Recommended Application Method
We recommend combining oil and lotion: Mix approximately 3 pumps of lotion (or 1 teaspoon of cream) with 3-5 drops of Face Oil. You can adjust the ratio and amount according to the season and your skin condition.
For best results, apply the mixture to your face using your palms and massage gently to enhance absorption.
Can the Cleansing Gel remove makeup?
Our Cleansing Gel is formulated with naturally derived ingredients and effective for removing light makeup and sunscreen. However, it may not fully remove waterproof eye makeup or heavy foundation.
Most makeup products contain petrochemical-based ingredients, which are best removed with oil-based or stronger cleansing formulas commonly found in the market.
Skin Concern
Which products are suitable for sensitive skin?
For sensitive skin, we recommend our “Green Tea & Rose Hydrosol Calming Face Mask.” This formula uses organic pure extracts instead of essential oils, making it suitable for sensitive skin that cannot tolerate essential oils. Enhanced with oat extract, known as “skin’s protector,” it helps soothe sensitivity and discomfort while gradually restoring skin stability.
For those with extremely fragile or sensitive skin, our products contain concentrated essential oil formulations. We recommend starting with our Frankincense Revitalizing Face Lotion to rebuild your skin barrier first. This gradual approach helps restore skin health before incorporating the mask into your routine.
If you experience any adverse skin reactions, please discontinue use immediately and consult a healthcare professional.
I have acne. Which products should I use?
For occasional acne issues, we recommend using the “Lemon Tea Tree Balancing Face Mask,” which helps control oil and regulate oil secretion in the pores.
Using a lotion or cream afterward will lock in hydration, rebuild the skin barrier, and restore a stable balance of oil and moisture.
Can I use Inna Organic products if I am pregnant or breastfeeding?
The essential oil concentrations have been reviewed by professional aromatherapists and are safe for pregnant and breastfeeding mothers.
However, since essential oils have therapeutic properties and individual responses may vary, we recommend using them only after the fourth month of pregnancy. Additionally, it’s advisable to consult your doctor, as everyone’s body condition is different.
Can children use products containing essential oils?
All Inna Organic products use ingredients that meet EWG standards and are safe for use. Children can safely use our products, but parents should supervise and assist to prevent ingestion.
Further more, we recommend check with your medical professional for their expert opinion before use.
Can I use Inna Organic products with other products?
We recommend starting with our products before incorporating other products. Some skincare products contain ingredients (such as silicones) that can block the absorption of active ingredients. Since our products do not contain any ingredients that hinder absorption, it is advisable to prioritize their use. However, we see the best results when our products are used together.
Others
Do you offer product samples?
Due to environmental considerations, we do not produce or provide single-use samples. However, we offer mini-size trial sets for selected products.
These trial sets use the same high-quality ingredients and packaging as our full-size products, allowing you to experience them for at least 10 days.
What is the shelf life of the products?
The manufacturing date is printed on the product packaging. All products purchased from our official website have a shelf life of at least one year.
After opening:
– Skincare products should be used within 6 months
– Face masks should be used on the same day once opened
Why does my new product smell or feel slightly different from my previous purchase?
Our products use natural plant extracts. Due to variations in climate and growing conditions, there may be subtle differences in the fragrance and texture of each batch of plant ingredients. As a result, you may notice slight variations in the scent of the final product. These natural variations are normal and reflect the authentic nature of our organic ingredients.
Orders, Shipping & Returns
Where does Inna Organic ship?
We ship internationally. Shipping availability and fees vary by location. Please refer here for full details.
How long does shipping take?
Orders from Taiwan usually arrive within 3–5 business days.
International shipping may take 7–14 business days, depending on customs and location.
Please refer here for details.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email. You can also track your order in the “My Account” section.
What is your return policy?
If you’re not satisfied with your order, we offer a 14-day return policy on unused, unopened items. For more information, please see Shipping & Return policy.
Payments & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Local payment options may be available depending on your region.
Is my payment information secure?
Yes. Our website uses SSL encryption and secure third-party payment processors to protect your data.
Privacy & Data Protection
How is my personal information used?
We only use your data to fulfill your orders, personalize your experience, and share updates (if you opt-in). We never sell your data.
Read our Privacy Policy for details.
Can I delete my account or data?
Yes, please email us and we will process your request in compliance with data protection laws like GDPR.